Zendesk

Humm reads your Zendesk tickets, users, organizations, and comments. Ask about open ticket volume, average resolution time for an account, or which agents are handling the most requests.

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Tools

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Sorting Tickets

The ZENDESK_LIST_TICKETS tool supports sorting by the following fields: Set sort_order to asc (ascending) or desc (descending).

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Filtering Users

The ZENDESK_LIST_USERS tool supports filtering by role:

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Discoverable Objects

Humm can introspect the following Zendesk objects during schema discovery:

• Ticket — Support tickets with status, priority, type, and assignment info
• User — End users, agents, and administrators
• Organization — Customer organizations with domain associations
• Group — Agent groups for ticket assignment
• Ticket Comment — Comments and replies on tickets
• Ticket Field — Custom and system ticket fields
• Ticket Form — Ticket submission forms
• View — Saved ticket views and filters
• Macro — Predefined ticket responses and actions
• Tag — Tags for categorizing tickets
• Satisfaction Rating — Customer satisfaction survey responses

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Authentication